terra Service Control – Ensuring quality. Maintaining standards.
Withterra Service Control (TSC), we ensure that our high quality standards are maintained at all times – on the route, at the start and at the finish. Our specially set up control system accompanies drivers throughout the entire transfer process.
From vehicle handover to delivery, we check processes, documents and technical details. In this way, we create transparency, minimize sources of error and ensure the quality of service that our customers can expect from terra.
Experienced inspectors with practical knowledge
The service checks are not carried out by theoreticians, but by former, experienced drivers. They know from practical experience what is important and pass on their knowledge directly. During regular assignments at national and international locations, they accompany our driver teams, check processes and provide valuable feedback. In this way, we consolidate what we have learned, avoid mistakes and support the continuous improvement of our services – in a targeted, honest and practical way.
Control along the entire transfer process
Our service control begins when you pick up the vehicle: documents, refueling instructions, technical checks and the condition of the vehicle are checked. Specific checks are also carried out en route and at the destination. These include documentation of the route, the technical condition of the vehicle, the driver’s behavior and the final vehicle handover.
This structured support is a central component of our quality management – precise, comprehensible and documented throughout.
Driver training as part of the quality chain
Another component: regular driver training directly at our sites. This covers current legal requirements, internal standards and typical sources of error. In small groups and practice-oriented modules, our training teams impart relevant knowledge and promote the exchange of ideas. In this way, improvements are developed directly from everyday practice – with the aim of ensuring consistently high service quality, regardless of where and by whom a vehicle is transferred.
